Aloha Airlines

Traveling with a disability

Aloha Airlines requests 48-hour advance notification and one hour advance check-in for:

• Medical oxygen for use on board.
• Carriage of a spillable wheelchair battery due to hazardous material packing requirements.
• Accommodation of a group of 10 or more qualified individuals with a disability.
• Request of an on-board wheelchair.

Is there any specific equipment or service for a person with a disability that Aloha Airlines does not provide?

Aloha Airlines is not able to accommodate customers who require an incubator, a respirator, or transportation on a stretcher.

What can a customer who uses a wheelchair expect from Aloha Airlines?

• Wheelchairs are not counted as part of your checked or carry-on baggage allotment.
• If there is an aft closet big enough, Aloha Airlines will stow one folding manual or electric wheelchair on board. Not all of our 737- jets have closets big enough to safely stow a wheelchair, so if you are on such an aircraft, we will gate claim your chair and have it returned to you at the gate upon arrival.
• Electric wheelchairs with spillable batteries must be detached and carried in the cargo compartment. Aloha Airlines will provide battery boxes at no additional charge.
• Customers have the option to include wheelchairs as checked baggage that will be returned at baggage claim or gate claim baggage that will be returned at the arrival gate.
• Customers are encouraged to provide written directions for disassembling and assembling an electric wheelchair battery.

What is the Reservations Office's special TDD number?

808-486-9321 from Oahu
1-800-554-4833 from other locations

What do I need to show Aloha Airlines when I request oxygen on board my flight?

A letter from your physician specifying the maximum quantity of oxygen needed each hour and the maximum flow rate in liters per minute

Customers can ask for a Complaint Resolution Official at any of our airport counters or at our Reservations Office.

Other Contact Information:

Aloha Airlines - Customer Relations Department
P.O. Box 30028
Honolulu, Hawaii 96820
Attn: Customer Relations
               or
808-836-4115 from Oahu
1-800-803-9454 from other locations

For more general information on Hawaï, go to:

• Country Profile on Hawaii
• History of Hawaii
• Hawaiian Culture
  • Aloha Festivals
  • Hawaii, Flower Leis, a Traditional Lei welcome
• Holidays & Festivals in Hawaii
• Visitor Information about the Hawaii Islands

For more regional information on Hawaï, go to:

• Oahu, the Gathering Place
  • Oahu Highlights, Honolulu, Waikiki
  • Honolulu International Airport
  • Honolulu Marathon
  • Oahu Public Transport, The Bus
• Maui, the Valley Island
  • Maui Highlights
• Big Island Hawaii
  • Big Island Hawaii Highlights
  • Hawaii Ironman Triatlon
• Kauai, the Garden Island
  • Kauai Highlights
• Moloka'i
• Lana'i & Niihau

For more product information on Hawaï, go to:

• Carrental in Hawaii

• Excursions & Tours in Hawaii

  • Diving in Hawaii

  • Golfcourses on Hawaii

• Cruises and Ferries in Hawaii

• Interisland Flights

• Hotels and Resorts in Hawaii

• Weddings in Hawaii

For our special offers to Hawaï from Europe, go to:

• Hawaii Supersaver

• Aloha Special

• Hula Special

• Makuku Special

• Lono Special

• Pele Special

These specials are individual tour packages, including the roundtrip flights from Europe, interisland flights, hotels, transfers and rentalcars. Another option is to create your own package to the Hawaï Islands by utilizing the separate travel components, like hotels, flights, Carrental and excursions on the islands.