Oz Experience

Terms & Conditions
  1. Experience travel passes, issued for a specific travel sector, are valid for travel in one direction over the sector which the pass name refers to from the first date of travel for up to a 12 month period or until the pass holder has travelled once over all sections of the travel sector.
  2. First day of travel must commence within 6 months of the date of ticket issue.
  3. Experience Passes are transferable between travel sectors and individuals but all transfers must be approved by the Experience head office in Australia or New Zealand. Incorrect transfer will result in the cancellation of the offending pass.
  4. Experience assumes no responsibility for lost or stolen tickets. Upon proof of purchase, a replacement ticket will be issued by Experience's office or driver/guides only and a re-issue fee of $25 will apply.
  5. Experience passes are non-refundable.
  6. Travel reservations are required and should be made in advance of departure to help assure a seat. Changes of confirmed travel dates must be made at least 12 hours prior to departure changes.
  7. NO SHOWS: Should a passenger fail to show for a booked and confirmed departure from any capital city, Cairns or Alice Springs the passengers ticket will become void until a $50 penalty is paid to reinstate the validity of the ticket. Should a passenger fail to show for a booked and confirmed departure at any mid point that passenger will be automatically relegated to a "stand by status" for all future bookings based on available space. Any passenger who fails to show for 3 or more booked and confirmed travel sectors from any point will render the ticket void until a $50 penalty is paid to reinstate the validity of the ticket. Any passenger who cancels a confirmed departure on the Blue Mountains trip within 24 hours of departure or who fails to show for a booked and confirmed departure will render that ticket void.
  8. All fares, routes and departure times are subject to alterations without notice. Experience reserves the right to substitute other vehicles in place of their own in circumstances beyond their control.
  9. Experience is not a common carrier and reserves the right to refuse to agree to carry any passenger, luggage or goods without giving any reason.
  10. Travel agent Coupons must be exchanged for the appropriate Experience ticket before the holder is able to get on an Experience service.
  11. This ticket contains all the terms of the contact between Experience and the passenger and Experience will not be bound by any additional oral or written terms whether purporting to be part of this agreement or collateral to it.
  12. Experience will endeavour to adhere to stated departure and arrival times but will not be liable for any failure to meet those times.
  13. Experience shall not liable for any loss or damage arising out of or consequential upon, directly or indirectly, and abandonment of, delay in departure or delay during any trip howsoever caused.
  14. Experience will not be liable for the sickness of or any other injury to any passenger or for the loss of or damage to any personal effects, luggage or other goods, whether caused by Experience's negligence or otherwise, and the purchaser of this ticket and passenger jointly and severally agree to indemnify Experience against any liability to any person on whose behalf such travel was booked or such ticket was purchased.
  15. Where the services of another operator are provided for in this ticket it is agreed and understood that Experience is acting only as agent for the passenger to arrange such services and accepts no responsibility whatsoever for any default of that operator.
  16. In the event of any increase in Experience's standard charges which is identified in promotional material which replaces that used by the customer for promoting the services as described in this promotional material the purchaser of this ticket shall be liable for the additional charge.
  17. Experience may alter its timetables including those applicable to the services provided for in this ticket without notice.
  18. In this agreement the term Experience, shall include Oz Experience, Kiwi Experience its servants, agents and subcontractors.
  19. These terms and conditions apply to the extent that they are not inconsistent with or not in contravention of any obligation imposed upon Experience by virtue of the provisions of the Trade Practices Act 1974.
 

CONDITIONS FOR TRAVEL ON QANTAS AIR SECTORS INCLUDED IN PASSES:

  1. You need to give at least 48 hours notice of your desire to travel an air sector - you do this by phoning 1300 300 028 in Australia when outside Sydney or 9368 1766 when in Sydney.
  2. YOU CAN CHANGE YOUR CONFIRMED FLIGHT DATE IF YOU GIVE AT LEAST 7 DAYS NOTICE BY CALLING 1300 301 359 IN AUSTRALIA OUTSIDE SYDNEY OR 9221 4711 WHEN IN SYDNEY.
  3. Tickets are non-refundable and non transferable.
  4. AirBus Pass packages are only available for sale to travellers with travel originating from a place outside Australia.
  5. Passengers must hold a valid international passport.

All tickets will be sent to a nominated Oz Experience office or agent for collection.