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NQ Australia Campers Terms & Conditions 1.) DEFINITIONS The following definitions apply for the Terms & Conditions for NQ World. NQ World is referred to as NQ Australia Rentals and the Supplier. The Travel Agent is referred to as The Agent. The client (renter) is referred to as I, My, the hirer, the Renter, you and the Client. 2.) DEPOT HOURS Monday to Friday: 8-00am to 5-00pm. Saturday & Sunday: 8-00am to 12-00 noon. All Branches will be closed on Christmas Day, New Years Day and Good Friday. 3.) VEHICLE CHECK IN TIME Vehicle drop off and pick up must be between 8.00am and 3-00pm weekdays and between 8.00am and 11-00am weekends. Please arrive on Saturday or Sunday at least an hour prior to the depot closing time. Vehicles returned late will be charged a full day rental penalty unless prior arrangements have been made. After hours pick up and drop off can be organised by prior arrangement at a cost of $50-00, payable on pick up or drop off. 4.) AFTER HOURS SERVICES NQ World head office runs a 24-hour, 7 days a week Australia-wide help and information service. Please call TOLL FREE on 1800 684 550 for on-road service. 5.) ONE WAY RENTALS We offer a very simple and inexpensive one way rental scheme. There is a flat charge of $165 for one way rentals between any of our depots. The minimum number of days for a one way rental is seven (7) days. Should a hirer have more than one rental (multiple rentals), then each rental is treated as a separate rental under the one way rental conditions. There is no one way fee for rentals that are from one depot & back to the same depot. 6.) MINIMUM DAYS RENTAL The minimum number of days rental for a campervan and 4 WD’s is 4 days. The minimum number of days rental for a motorhome is 7 days. The minimum number of days in September 2000 and in December 2000 will be 14days. The date of pick-up will be the governing factor. 7.) MULTIPLE RENTALS Multiple rentals may be combined to qualify the hirer for the longer-term rental rates. Eg. One 12-day rental plus one 9-day rental qualifies for the 21-day rate. The time period between rentals must not exceed one calendar month. Please note, the one way rental fee (if applicable) remains for each rental. The maximum insurance level applies to each individual rental. Multiple Rentals cannot be combined for Full Cover Insurance conditions. 8.) RENTAL TIME EXTENSIONS Rental Time Extensions or Drop off Location changes are at the discretion of the management and rely entirely on future demand and availability. Any request for an extension MUST be communicated as soon as practicable and possible and must be approved with head office on 1800 684 550. 9.) EARLY DROP-OFF There will be no refund for early termination of a rental or hire agreement. If a vehicle is left at any place other than our depots, pick up fees will be charged at $45 per hour for the retrieval of the vehicle. There is no refund available for the unused portion of the rental should the vehicle be returned earlier than contractually agreed. 10.) CANCELLATIONS Cancellation fees apply as follows: If cancelled within 30 days of pick-up: $200 If cancelled within 7 days of pick-up: 50% of the total gross hire charges If cancelled on the day of pick-up or no show: No refund available No commission will be paid on Cancellation fees. 11.) VEHICLE SUBSTITUTIONS NQ. World reserves the right to upgrade to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, our responsibility is limited to the refund of the difference in the total gross rate. 12.) DAILY HIRE CONDITIONS NQ World calculate the hire of a vehicle on a per calendar day basis within depot hours ie irrespective of what time it is collected or returned within depot hours. When calculating the number of days a vehicle is rented the day of pick-up is counted as the first day of the rental. The day of drop off is counted as the final rental day. 13.) WHERE I WILL RETURN THE VEHICLE I will return the vehicle to the NQ World location set out on the rental agreement. I understand that there will be extra charges if I return the vehicle to a different location. The charge for dropping off the vehicle to a different location will be determined by the Fleet Manager at head office. 14.) DRIVERS A current motor vehicle driver’s licence is required and must be produced on pick up. Should the overseas licence be in a language other than English, it must be accompanied by a current international driving permit which is issued in the country where the licence was issued, or an accredited English translation of that licence. 15) LIMITED KILOMETRE RENTALS There is a charge of thirty cents (0.30 c) for extra kilometres travelled while renting on a limited kilometre rental. 16.) UNAUTHORISED AND PROHIBITED USE Persons who must not drive the vehicle - a) A person who is not identified on the rental agreement b) A person whose blood alcohol concentration exceeds the lawful percentage. c) A person whose driver's licence has been cancelled or suspended. d) A person who is under the influence of legal or illicit drugs. All Insurance Cover will be void if above Terms are breached. 17.) DRIVERS AGE The minimum age for drivers is 23 years. The maximum is 75 years. Exception: Drivers that are between 21 and 23 years carry an additional age excess of $1,500 (on top of the Standard or CDW excess) which is payable on pick-up of the vehicle. 18.) CREDIT CARD TRANSACTIONS We strongly recommend you bring an internationally recognised credit card. Our preferred Cards are MasterCard and VisaCard. All credit card transactions will be conducted in Australian dollars. 19.) FINANCIAL OBLIGATIONS By entering into the rental agreement you authorise NQ World to charge the credit card provided or any other credit card provided for your bond / deposit (and you will pay on demand any balance) with the following charges.
20.) WRITING AND CALCULATION ERRORS ON RENTAL AGREEMENT The charges as set out herein are not final. Should a writing and/or a calculation error occur, I authorise NQ Australia Rentals Pty Ltd to charge my credit card for any shortage, or in case of overpayment, receive payment from NQ World. 21.) TAXES and CHARGES A charge of 2% of the total hire charges is levied to cover government taxes and other financial institution charges. From 01 July 2000, the applicable 10% GST charge is built into all NQ World rates. 22.) GAS There is a fee for LPG gas: Campervans and 4WD’s $12 and Motor Homes $28. 23.) FUEL The fuel (Diesel / Petrol) tanks in all vehicles are full on pick up and should be full on return by the hirer. The charge for NQ adding fuel will be at pump price plus a handling fee of $45 per hour. If on return the vehicle is found not to be full, the vehicle will be topped up and charged to your credit card. 24.) NQ WORLD’S LIABILITY NQ will not be under any liability to the renter for any loss or damage caused through delay in delivery of the vehicle that is caused through accidents or by reason of the vehicle not being as described in the agent brochure, or not being suitable for my (the client’s) purposes. NQ will also not be liable for loss of time, change in drop off location or damage through natural disasters such as floods, cyclones, hailstorms etc. 25.) TYRE DAMAGE Tyres are subject to the clauses of your selected Insurance Cover: CPPP Insurance covers you for two (2) tyres per rental; with CDW and Standard Insurance, you are responsible for all costs associated with tyre repairs (including blowouts) and tyre staking. 26.) AGENT NON PAYMENT In the case of my agents' non-payment of my rental I hereby agree to make the payment for the rental prior to the pick-up of the vehicle. I agree to abide by the terms and conditions of NQ and agree to pay for the gross amount of the rental prior to pick-up. 27.) MAXIMUM NUMBER OF PASSENGERS I agree that the vehicle rented may only be used with the maximum number of passengers as is shown on the rental agreement or as dictated by the licensing authorities. NQ will not accept any liability if these Terms are breached. 28.) VALUABLES NQ assumes no liability for valuables in the vehicles or stolen from the vehicles. Please do not leave valuables in the vehicle because of possible theft. In major cities it is advisable to leave your vehicle in the Caravan Park and take public transport to the city. Please note: Insurance on personal property is your responsibility. 29.) TRANSFERS Transfers to and from NQ are not included in the rental price. It is the client’s responsibility to get to and from NQ's depots. 30.) CLEANING BOND & RETURN OF VEHICLE A cleaning bond of $100 is taken on the pick-up of the vehicle. The cleaning bond will be refunded at the completion of the rental provided that the vehicle is returned in the same condition as stated herein. I also acknowledge that having received the vehicle in a clean condition, I agree to pay NQ a cleaning charge if the vehicle is not returned in the same condition. Campervans and Motor Homes fitted with a toilet must have the waste tanks empty on return, otherwise the fee of $150 for toilet waste evacuation will be charged. 31.) ANIMALS & PETS NQ does not allow the carriage of pets or any animals in their vehicles whilst on rental. Carriage of pets or animals will render the contract void, and the rental bond and the cleaning bond will be retained and used for having the vehicle properly cleaned & fumigated. 32.) RENTAL REFUSAL NQ World reserves the right to refuse any rental, or continuation of any rental at its discretion 33.) REPAIRS NQ World’s vehicles are always fully maintained and serviced. This does not stop occasional breakdowns and small problems. Minor repairs to mechanical items and oil consumption up to $50 will be reimbursed against receipts on completion of the rental. Should larger problems be encountered please ring our head office toll free on 1800 684 550 for further assistance. NQ World will then approve the repairs if the hirer was not directly responsible for the damage. In all cases the responsibility of NQ is limited to refunding for the time that the vehicle was actually in repair. No alternative accommodation or food items will be paid for during down time. Malfunction of Radio/Cassette players TV's, Videos, Microwave, Stove and Grill, Air-conditioning units, Fridge, Water Pump, Shower and Toilet are not considered mechanical breakdowns and downtime will not be paid for these items. Towing and retrieval of damaged vehicles to the closest NQ depot is not covered under Standard Cover and CDW Damage Protection. The cost of the towing or retrieval will be charged to the hirers credit card or deposit / bond held. 34.) MAINTENANCE & RESPONSIBILITY Joint hirers and all drivers are jointly and severally responsible under the rental agreement. The hirer will be held fully responsible for engine damage if the radiator cap is not properly replaced and sealed on checking fluid levels and / or the warning buzzer for overheating is ignored. All vehicles are fitted with a radiator alarm. The hirer is responsible to check and maintain all fluid and fuel levels and must immediately rectify and / or report to head office any defect of which you become aware. NQ on presentation of receipts will reimburse refills of all fluids except petrol and diesel. The hirer shall drive the vehicle in a careful and cautious manner and will not do or allow anything to be done to harm the vehicle. The hirer shall not use the vehicle for anything other than its intended purpose, or allow use of the vehicle to carry passengers or goods for hire. The hirer shall not allow the vehicle to be used to carry volatile liquids, corrosive or inflammable materials or explosives. 35.) ROAD RESTRICTIONS – 2WD: NQ World’s 2WD vehicles are not allowed to travel on unsealed (dirt or gravel) roads. Travel on these roads voids all damage protection cover that the hirer has selected and paid for. The hirer will be totally liable for all damage should any damage be caused by the hirer of the vehicle while travelling on unsealed (dirt or gravel) roads. The full cost of the damage to all parties concerned may be deducted from the hirer. If in the opinion of NQ a vehicle is found to have travelled on unsealed (dirt or gravel) road the bond / deposit will be retained until the vehicle is fully inspected and checked for damage. If no damage has occurred the bond will be returned to the hirer in full. If any damage is found, refer to the appropriate damage liability in the Standard Cover, CDW or CPPP Damage Protection. 36.) ROAD RESTRICTIONS – 4WD: NQ World’s 4 WD vehicles may be driven on recognised tracks. 4 WD vehicles may only travel to the following areas with the written permission of NQ World: Simpson Desert, Gunbarrel Highway, Cape York, Oodnadatta Track, Birdsville Track, Tanami Track and Gibb River Road. 4WD vehicles are not permitted on: the Canning Stock Route, tracks to & from "The Lost City" in Litchfield Park, "The Old Telegraph Track" in Cape York, between South Alice Creek and the Jardine River. Note: The Jardine River must only be crossed by ferry. Access to Palm Valley is only allowed via Hermannsburg. Travel on the above restricted routes will render all insurance cover invalid and all recovery costs will be borne by the hirer. If the vehicle is fitted with an Emergency Position Indicating Radio Beacon (EPIRB), the hirer is responsible for all costs incurred, if used, including Search & Rescue attempts. 37.) LIVING EQUIPMENT All living equipment, as detailed in the line drawings, is included in the vehicle for use. Any extra equipment requested may be given for use if available and may be collected on pick up. Baby & booster seats are available at $12 per booking and must be booked in advance. Picnic table and 2 chairs are available at $12 per rental and are subject to availability. Items must be booked in advance. Extra chairs $6 each per rental. 38.) SINGLE VEHICLE ACCIDENT All single vehicle accidents carry additional liability dependent on the damage protection package taken. Standard Cover and CDW is an additional $1,500 / CPPP is A$750. 39.) BOND - DEPOSIT - DAMAGE PROTECTION There are three types of cover available. Damage Protection with AU$5,000 excess is called Standard Cover. Damage Protection with AU$2,000 excess is called CDW. Damage Protection with AU$750 bond is called CPPP. 40.) PAYMENT OF DAMAGE PROTECTION Payment of the Damage Protection Bond depends on the option selected and is the excess for either the Standard Cover, CDW or CPPP. If Standard Cover Damage Protection is selected, the bond is payable by cash, traveller's Cheques or credit card. The credit card will be processed initially, and refunded on return of the vehicle if all is in accordance with the contract conditions. If CDW or CPPP is selected, a signed, authorised credit card voucher for the appropriate excess / bond must be lodged for the duration, of the rental period. If the vehicle is returned undamaged and in accordance with the contract conditions, the voucher will be returned to the hirer or destroyed and therefore not processed. Standard Cover, CDW and CPPP do NOT cover damage from the vehicle being immersed in water. Any insurance offered by your Credit Card Company for rental vehicles is NOT acceptable by NQ World as insurance cover for any rental. 41.) DAMAGE COVER In the event of an accident, personal injury is covered through Registration 3rd Party Insurance. All vehicles are fully insured for own damage and 3rd Party Property Damage, but the renter is responsible for the Damage liability in accordance with the "Damage Protection" that has been selected. All cover is void and cancelled if any of these Terms & Conditions are breached during the period of the rental agreement. 42.) EXEMPTIONS There are no exceptions to the Standard Terms and Conditions of NQ World. 43.) ACCIDENTS Most accidents occur for the following reasons - Driving too fast. Driving on the wrong side of the road. Turning across oncoming traffic. Driving while sleepy and tired. Collisions with animals. Whilst reversing the vehicle. Driving while intoxicated. Driving at night. 44.) CONTRACTUAL RIGHTS By signing this Rental Terms and Conditions contract I accept that the terms and conditions make this an Australian Contract and I will be bound by the Australian State Law in which state this agreement is contracted in. This contract overrides any other contract form or contract taken in any other country. Any changes made to this contract must be in writing and signed on behalf of NQ and the client. NQ makes no express or implied warranty in relation to this agreement. 45.) TV, VIDEO AND RADIO. TV`s and Radio's in country areas sometimes can only pick up national channels. Please be aware that TV's have to be tuned when moving from one area to another. The responsibility of tuning rests with the renter. It is quite simple to do so ask the depot staff to explain the tuning method. 46.) PAYMENT IN AUSTRALIA All payments to be paid in Australia will be in Australian Dollars only. No foreign currency will be accepted. 47.) DISCLAIMER All illustrations, line drawings and text in any of our brochures or advertising material are a representation only of the vehicles depicted. Variances in any vehicles or its equipment offered for rental could occur due to modifications and /or upgrades to vehicle design. 48.) Exchange rate / currency fluctuation All credit card transactions are conducted in Australian Dollars. Due to exchange rate fluctuations there could be some variance in the amount initially debited against the credit card and the amount refunded when the vehicle is returned. NQ World accepts no liability for these variances, up or down. 49.) Important Problems associated with the rental of the vehicle must be reported in writing to NQ World during the actual rental or when dropping off the vehicle – we do not accept liability for any claims submitted after this period. |
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