Air Canada
Air Canada sincerely appreciates your business
and your loyalty. We know that each time you choose Air Canada, you are
placing your confidence and trust in our people, our products and our
services. In return, it is our job to provide you with an air travel
experience that meets your needs. At each step, we aim to deliver a
consistent level of service in Canada's both official languages and we
want to present our information to you in clear language. That's the whole
idea behind what we call Air Canada's Customer Service Plan, which is
outlined below. Here's what you can expect from Air Canada and
Air Canada Regional Inc. (doing business as Air Canada Jazz). It explains
what we do, why we do it and it provides an overview to gauge our level of
service. These days, you will find a number of service plans being promoted
by various airlines. I believe that Air Canada has taken a leadership
position in terms of what we say and what we do for customers. That doesn't
mean we don't make mistakes. We do. But for all of us at Air Canada, this
effort serves as a foundation for improvement and a genuine desire to get
better with every flight.
I know I can count on you to let us know how we're
doing. We welcome your comments and your ideas and we thank you for choosing
Air Canada.
|
